Uber Increases Productivity with Internal Search
Uber partnered with FullStack Labs to develop uSearch, a custom internal search platform that significantly improved employee efficiency. By consolidating search across various platforms, uSearch helped Uber employees save valuable time and streamline workflows.
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70% Reduction
in search steps
15 Minutes
saved per day, per employee
50% Adoption
within the first month of deployment
Opportunity
Uber's corporate employees relied on multiple platforms to perform their daily tasks, including Google Drive, Confluence, Jira, and Tugboat. Searching for information across these disparate systems was tedious and inefficient, wasting valuable time and energy.
Uber needed a streamlined solution to consolidate search across disparate systems, saving employees time and effort.
Solution
FullStack Labs developed uSearch, a custom internal search platform that unified the employee search experience. By providing features like type-ahead search, keyboard navigation, and contextual actions, uSearch enabled Uber employees to quickly access the information they needed, reducing unnecessary steps and simplifying workflows.
The platform was designed to work seamlessly across multiple internal systems, significantly reducing the number of actions required for employees to locate key information. This solution offered intuitive search capabilities that integrated directly into the employees' workflows.
Outcomes
70% Reduction in Search Steps
uSearch reduced the average number of steps per search from 10 to just 3, resulting in significant time savings.
15 Minutes Saved Daily per Employee
With more streamlined search processes, Uber's 32,000+ employees each saved over 15 minutes daily, allowing them to focus on impactful tasks.
Unified Access Across 7 Platforms
uSearch connected data from 7 platforms, including Google Drive, Confluence, Jira, Tugboat, and more, providing employees with a single place to access critical information.
50% Adoption Rate in First Month
The platform achieved a 50% adoption rate within its first month, indicating its effectiveness and the value it provided to employees.