Benjamin West’s RPM 2.0 Revolutionizes Procurement Processes
Benjamin West, a global leader in furniture, fixtures, and equipment procurement for the hospitality industry, partnered with FullStack Labs to update its dated purchasing management software and boost efficiency.
300% Increase
in user base, with 20% more user types supported
50% Faster
access to critical data for decision-making
70% Reduction
in feature workload with improved data handling
Opportunity
Benjamin West, an equipment, supplies, and furniture procurement firm serving some of the world's largest hotel chains, faced challenges with its legacy purchase management platform, RPM 1.0. The system’s outdated interface and manual processes for bid management and purchase order tracking led to inefficiencies, making it difficult to onboard new employees and manage growing demands.
They partnered with FullStack Labs to build a more efficient platform that could boost efficiency and improve their client experience.
Solution
FullStack Labs took a deep dive into Benjamin West's processes through on-site engagements and extensive consultations. Our team collaborated closely with Benjamin West’s leadership and project managers. We refined the information architecture, optimized user flows, and developed a high-fidelity prototype that evolved into a full-featured, frequently updated MVP.
With the prototype completed, FullStack Labs developed RPM 2.0, a modern web application that automates procurement processes and supports real-time collaboration. Utilizing technologies such as Node.js, React, PostgreSQL, and Redis, the new platform consolidated multiple tools into one seamless experience for internal teams, vendors, and clients.
The solution also integrated multi-currency support, advanced reporting features, and a streamlined bid management system.
FullStack transformed our vision for RPM 2.0 into reality with exceptional expertise and dedication. Their deep understanding of Benjamin West's needs coupled with consistent updates made the collaboration seamless and the outcome outstanding.
Joe Eikelberner, COO, Benjamin West
Outcomes
300% Increase in User Base
RPM 2.0 supports a broader range of user types, enabling Benjamin West to expand its operations and improve service delivery.
50% Faster Decision-Making
Automated processes and real-time data access reduced the time required to obtain critical insights, accelerating decision-making.
70% Reduction in Feature Workload
Improved data handling and integration streamlined operations, reducing manual workload and enhancing overall efficiency.
Speed and Efficiency
RPM 2.0 has streamlined project delivery, enabling faster execution and more efficient management of large-scale global projects.
Client Collaboration and Transparency
Enhanced vendor management and real-time project tracking have improved collaboration and transparency, fostering stronger relationships with suppliers and clients alike.